The Asian Nikkei Review has noted a recent survey by Gallup conducted globally from 2014 through 2016 which found that workers in East Asia are much less engaged in their jobs than their counterparts in the rest of the world. The U.S. pollster had asked workers in a range of industries and jobs 12 questions (including: “Do you know what is expected of you at work?,” “In the last year, have you had opportunities to learn and grow?” etc), then categorized the employees as engaged, not engaged or actively disengaged. Survey results were the following:The article went on to note that in a recent Nikkei Asian Review interview, the chairman and CEO of Gallup had commented that disengaged workers “drive customers out” and even “try to get others miserable.”
As for China, the article quoted a GM of a Japanese human resources consultancy with Chinese clients as saying that Chinese people tend to distrust organizations and this tendency is due to history e.g. as dynasties change, so too do power structures and bureaucracies.
In addition, he said Chinese people tend to trust only those they are very close to. In order to gain Chinese employees’ trust and improve their engagement, he said “employers should clearly establish their company’s mission and vision so that they can emotionally appeal to their employees.”